Angel Marketplace Returns Policy

At Angel Marketplace, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, our returns policy is designed to make the process simple and hassle-free.

Eligibility for Returns:

1. 1. Timeframe: Returns are accepted within 14 days from the date of delivery.
2. 2. Condition: Items must be unused, unwashed, and in their original packaging with all tags attached. Customized items or personalized products are non-returnable unless they are defective or incorrect.
3. 3. Proof of Purchase: A valid receipt or order confirmation must be provided for all returns.

Non-Returnable Items:

1. 1. Customized or personalized products.
2. 2. Gift cards.
3. 3. Items marked as "Final Sale."

How to Initiate a Return:

Contact our Customer Support Team via email at [email protected] or call us at +44 791 815 4909 within the return window.

1. 1. Provide details of your order, including the order number, the item(s) you wish to return, and the reason for the return.
2. 2. Our team will provide you with a Return Authorization (RA) number and instructions on how to send your item(s) back.

Return Shipping:

1. 1. Customers are responsible for return shipping costs unless the item is defective or incorrect.
2. 2. Ensure that the return package is securely packed and sent via a trackable shipping method. Angel Marketplace is not responsible for lost or damaged return shipments.

Refunds:

1. 1. Refunds will be processed to the original payment method within 7-10 business days after the returned item is received and inspected.
2. 2. Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges:

If you wish to exchange an item, please follow the return process, and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, contact us immediately at [email protected] or +44 791 815 4909. We will arrange for a replacement or refund at no additional cost to you.